Can You Identify the Problem Here?

What happens when the seller doesn't really know what they are selling (because they don't own the product)?

Read this report: http://www.huffingtonpost.com/2013/10/10/oxyelite-pro_n_4081375.html

The following quotes from the report got me thinking:

When the Hawaii Department of Health issued a request Tuesday that the diet supplement OxyELITE Pro be voluntarily removed from store shelves, they received almost unanimous acquiescence from stores across Hawaii. 

There was just one problem: one of the largest distributors of OxyELITE Pro in Hawaii said no. 

“GNC uniformly informed us they were not going to remove it,” said Hawaii Deputy Director of Environmental Health Gary Gill. While all other retailers immediately agreed to remove the product from shelves, every local GNC manager visited by the DOH said they did not plan to stop selling the supplement.

My take: Which seller would you rather buy from? The ones who say "Let's temporarily stop the sale of this product just in case someone else got hurt"? Or the ones who say "Let's just wait for more scientific evidence before we stop the sale of this product"? For me, I choose the ones who put customers' safety first, not the ones who take a gamble on customers' safety.

A national representative for GNC said in an e-mail that GNC “never ‘refused’ to pull the product,” but that “GNC is not aware of any scientific or medical evidence that establishes that the OxyElite Pro product is unsafe.”

My take: Which seller would you rather buy from? The ones who "have proven credibility and capability to do their own research, manufacturing and certification of their own products"? Or the ones who "rely on other parties to do the research, manufacturing and certification of the products'? For me, I choose the ones who know 100% of what they sell to their customers, not the ones who are clueless of what they sell to customers.

It's always better to buy something from sellers who take FULL RESPONSIBILITY and OWNERSHIP of their products, rather than from sellers who merely sell products for a profit and avoid responsibility when things go wrong.